Help Desk Analyst
Company: VirtualVocations
Location: Gilbert
Posted on: February 11, 2025
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Job Description:
A company is looking for an Information Technology
Technician.
Key Responsibilities:
Provide phone, chat, and web support for technical issues and
service requests
Record problem symptoms and escalate complex issues to higher-level
support
Maintain knowledge of relevant products and service offerings to
provide accurate solutions
Required Qualifications:
High school diploma or equivalent required; Bachelor's degree
preferred
At least one year of technical experience in an enterprise support
environment or equivalent education/technical certifications
Experience with CompTIA A+, Net+, MS Desktop Professional,
ServiceNow, Device Manager, and Active Directory is preferred
Flexibility to work within an 18x7x365 support team
Remote support (enterprise) experience preferred
Keywords: VirtualVocations, Gilbert , Help Desk Analyst, Professions , Gilbert, Arizona
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Click
here to apply!
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