Desktop Support Tech

Company: Kavaliro
Location: Tucson
Posted on: February 3, 2025

Job Description:

Kavaliro's client is seeking a Desktop Support Technician for a contract position in Tuscon, Arizona. Desktop Support Technicians ensure proper computer operations so that end users can accomplish business tasks. This includes providing a single point of contact for end users and receiving, prioritizing, documenting, and actively resolving issues. This work is done by telephone, via e-mail, and periodically in person at the Service Bar in a timely, accurate, and professional fashion.

Ready to make your application Please do read through the description at least once before clicking on Apply.

Typical work hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. One week on-call rotation every 10 weeks.

Top skills/requirements:
- Experience providing outstanding customer service both in-person and over the phone.
- Experience installing, supporting and troubleshooting tools/technologies such as Windows OS, Office 365, ServiceNow, and peripherals such as printers, mobile devices, etc.
- Ability and willingness to create, update, redo documentation during down times.

Bonus skills/qualifications:
- Experience with SCCM and PowerShell
- Willingness to help and train other team members (currently have 2 interns in the team, sometimes they have questions and/or need help and just looking for someone whom is a team player).
Technical Requirements:Strong general troubleshooting skills - client computers
Technical knowledge of PC and desktop hardware and their internal components
Hands-on hardware troubleshooting experience
Working technical knowledge of current protocols, operating systems, and standards
Ability to operate tools, components, and peripheral accessories
Able to read and understand technical manuals, procedural documentation, and OEM guides
Familiarity of Active Directory
Knowledge of Windows-based operating systems
Applicant must have strong communication skills, including written, email, documentation, and verbal
Strong knowledge of Microsoft Office applications

Non-Technical Requirements:Must be able to work successfully and productively on their own, as well as in teams
Must be able and willing to adjust planned work throughout the day when conflicting priorities arise
Successful applicant must have strong interpersonal skills
Ability to lift up to 50 pounds
Good driving record
Familiarity with ticketing systems, such as ServiceNow
Maintain up to date documentation

Not required, but desired:
Preferably has experience working in an enterprise environmentFamiliarity with supporting iPhone and iPads
Familiarity with enterprise Applications, including:
Microsoft M365 (SharePoint, Teams)
RSA SecurID
Microsoft Authenticator
Microsoft Software Center Console Management (SCCM)


Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Keywords: Kavaliro, Gilbert , Desktop Support Tech, Other , Tucson, Arizona