Lead Field Service Representative

Company: Schneider Electric
Location: Phoenix
Posted on: November 14, 2024

Job Description:

Great people make Schneider Electric a great company.Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. - They are passionate about the work they do. They are the future of Schneider Electric! - Is this you?We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. - Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. - This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).This Lead Field Service Representative position will be within our U.S. Services business, specifically our Secure Power team. Our Secure Power team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.As a Field Service Representative, a typical day for you might include:

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom
• Leading complex installs or repiars and acting as a technical resource to the rest of the team
• Managing cusotmer complaints or questions as needed -On some days, you may even:
  • Travel throughout the region for local customer support or even countrywide travel
  • Assist the Field Project Manager on larger system startups
  • Act on behalf of the District Service Manager to resolve operational issues as required This may be the next step in your career journey if you have:
    • An Associate degree, vocational education, or similar experience in electronics, electrical theory or similar desirable discipline or military training
    • Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
    • 7+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment -
    • 7+ years in Field Services or equivalent industry experience.
    • Safe driving and vehicle operations skills
    • Skilled at utilizing test and diagnostic equipment
    • Experience reading and interpreting schematics, drawings, and theory of operation manuals
    • The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
    • The capacity to move service equipment weighing up to 50 pounds -Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our - IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric - apply today!---36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World's most sustainable corporations - -You must submit an online application to be considered for any position with us. This position will be posted until filled. -Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. - -You can find out more about our commitment to Diversity, Equity and Inclusion and our DEI Policy -At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter -Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. - - -

Keywords: Schneider Electric, Gilbert , Lead Field Service Representative, Other , Phoenix, Arizona