General Manager - Phoenix , AZ Operations - Phoenix

Company: Moove Vehicle Limited
Location: Phoenix
Posted on: February 1, 2025

Job Description:

About MooveAt Moove AV, we're on a mission to make the world safer by enabling autonomy in transportation. Partnering with industry leaders like Waymo, we're redefining fleet management and driving the commercialisation of autonomous vehicles.We're expanding globally and seeking passionate, innovative professionals to join our journey. If you're ready to be at the forefront of cutting-edge technology and help make mobility safer, more efficient, and accessible, we want to hear from you!About the RoleThe role of RHO is a leadership position that entails overall responsibility for managing and driving operations, with a focus on ensuring road-safety of the fleet, availability of vehicles, efficiency of overall operations, and the management and performance of the team. You will be tasked with building and leading teams from Ride Hailing Operations (RHO), Fleet Development & Readiness (FDR), and the Incident Response Team (IRT) in order to meet our ambitious goals.What You'll be DoingOwning the day-to-day operations execution in order to drive maximum availability of our fleet:

• Own and manage the P&L, including a specific focus on driving cost efficiencies and opportunities to drive operational excellence.
• Overall responsibility and management of vehicle fleet and infrastructure, including identification of new infrastructure to support fleet expansion.
• Plan, process, and execute approved vehicle deliveries from our AV Partners.
• Drive the performance of the fleet working to core KPI's reflecting our vehicle availability and readiness.
• Write the operations playbook, implement core processes, and hold team members accountable to performance against SOP's, building on Kaizen frameworks and processes.
• Ensure fleet operations are in compliance with local and state rules and regulations.
• Ensure vehicles are maintained properly, including registering and licensing of all vehicles under your management.
• Liaise with our AV Partner as the operational owner, and own the strategic partnership.
• Handle escalations and manage conflict resolutions with our AV Partner to the highest degree of satisfaction.
• Comply with AV Partner's environmental standards - acting as the ultimate custodian for safety, and building a safety culture.
• Manage any outsourcing partners.Leading a high-performing team and demonstrating strong leadership abilities by:
  • Designing your organisation for stellar performance; building and managing high calibre teams that are engaged and productive.
  • Scaling Moove's AV's business operations by leading daily, weekly, and monthly operations calls.
  • Establishing mechanisms and forums for reporting and tracking progress against key business metrics for company-wide consumption.
  • Designing and managing a business performance scorecard and team/individual performance targets.
  • Liaising with peers and cross-functional teams within the company to share knowledge and optimise operations.What You will need for this position
    • Strong preference for someone who is experienced with Kaizen framework and processes.
    • Analytical mindset and first-rate problem-solving skills.
    • Familiarity with and strong preference to use AI tools to run operations and solve problems rather than hiring headcount.
    • Availability and willingness to work outside of normal office hours.
    • A relevant Degree with preference shown for but not exclusive to Fleet/Mobility/Logistics/ Engineering/Operations/Operations Management.
    • Prior team leadership experience is a must with examples of building/growing high performing teams.
    • Ideally 10+ years of similar experience in operations across EV fleet, logistics or supply functions.
    • Excellent verbal and written communication skills with the ability to simplify complex concepts and present at all levels within the organisation.
    • Strong negotiation skills and commercial acumen with proven experience of managing third party/supplier relationships.
    • Outstanding organisational skills with a track record of managing organisational systems.
    • Growth oriented with an ability to work autonomously in a decentralised organisation.
    • Right to work in the United States of America.Key Metrics
      • Monthly P&L output - Actuals vs Targets.
      • Monthly Operating KPIs - Actuals vs Targets.
      • Fleet Safety Metrics.Who You'll Be Working with:Directly reporting to our CEO, and closely working with our Operations Team.About the teamOur team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.Moove is strongly committed to diversity within its community. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
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