Preferred Banking Manager Float
Company: Disability Solutions
Location: Chandler
Posted on: October 24, 2024
Job Description:
Job Title:Preferred Banking Manager FloatLocation:AZ - Chandler
3033What you'll do:As a leader in the Preferred and Small Business
Banking team, the Senior Branch Manager (Preferred Banking Manager)
will lead an in-person client-facing branch sales and service team
to achieve performance and productivity goals in sales, service,
and operations. This leader will be responsible for executing
strategies to enhance the client experience, deepen relationships,
and drive growth and retention for both preferred and small
business clients. Responsible for assigned deposit and loan growth
within the branch, the ideal candidate will work to lead, coach,
and manage a team of successful financial professionals capable of
identifying client deposit and loan balances held at other
financial institutions and recommending additional treasury
management solutions when appropriate to help the client grow their
business, improve efficiency, or simplify complex tasks. Additional
key priorities include driving the consistent execution of the
service delivery model and ensuring a 5-star client experience
throughout every client interaction, collaborating across business
lines, and building effective value-added partnerships with
field-based relationship managers to drive client satisfaction;
building and fostering high-performing teams, and leading and
managing complex operational tasks that adhere to bank policies and
regulations. This leader will apply their expertise in bank
operations, small business banking, relationship management, and
leading high-functioning teams to transform and enhance the branch
operating environment.What we are looking for:
- Lead a team of financial professionals to achieve success in
sales, service, and operations within the branch environment.
- Execute a comprehensive service strategy to deliver an optimal
and consistent client experience for clients across a large value
continuum.
- Manage and react to client experience survey results to improve
the client experience.
- Track performance metrics for small business lending, banking,
and treasury management activities along with service and
operational control metrics.
- Provide leadership, oversight, and management to ensure
operational consistency, control, and resiliency, reducing
friction, creating automation, and reducing manual tasks and
duplicative processes/controls.
- Oversee and manage the distribution of work for their
designated team, facilitate cross-training opportunities, and
provide reporting to management on production, turnaround times,
and other key data points.
- Manage customer-facing risk/control process to ensure both an
optimal client experience as well as a well-controlled operating
environment.
- Leverage background and experience to recommend technical
innovation and create solutions to improve efficiency and/or
enhance the client experience.
- Ensure the team meets service level standards including sales,
customer service, turn-around time, risk management and regulatory
compliance, audit soundness, and productivity and efficiency. May
also monitor individual team members' progress on their career
experience journey to support their career progression and ensure
optimal client support for all client inquiries or requests.
- Lead and develop a team; responsible for hiring, coaching,
performance management, training, and development.
- Assist leadership by creating and executing strategic business
initiatives driven by data analytics. This may require change
management techniques with other internal departments, proactively
keeping up to date with Bank products, and completing other duties
as assigned.
- Drive cross-line-of-business partnerships to deliver the full
value of the Western Alliance brand to clients through each of our
distribution channels, including leading value-producing
partnerships with small business bankers, AmeriHome mortgage,
treasury management, and SBA lending and support teams.
- Remain knowledgeable on market trends, competitive offerings,
industry best practices, and regulatory changes impacting the
retail banking environment.
- Ensures adequate risk management within the branch environment,
and works to develop strong operational practices.
- Collaborate across the Bank to identify opportunities to
enhance client service, improve operations, and expand client
relationships and revenue opportunities.
- Assist in mitigating risk, verifying audit compliance, and
procedural quality control through a branch operations review.
Ensure compliance with established Bank policies, procedures, and
state and federal regulations.What you need to have:
- 6+ years of direct, related experience in Treasury Management
Sales, Treasury Management Service, and Senior Banking Operations
Leadership roles.
- High school diploma is required, or an equivalent combination
of education and work experience is required. A bachelor's degree
in business is a plus.
- Knowledge of general banking operations, including deposit
operations, loan administration, treasury management, and/or other
commercial banking products and services.
- Knowledge of applicable regulatory and legal compliance
obligations, rules and regulations, industry standards and
practices.
- Strong speaking and writing skills for internal and external
audiences (ex: sales or leadership)
- Previous leadership experience is required.
- Demonstrated ability to think strategically, deliver
innovation, and drive improved client and employee
experiences.
- Strong leadership, coaching, and team management
abilities.
- Strong knowledge of general banking operations, including
deposit operations, loan administration, treasury management,
and/or other commercial banking products and services.
- Strong knowledge of applicable regulatory and legal compliance
obligations, rules and regulations, industry standards and
practices.Benefits you'll love:We offer all the important things
you'd want - like competitive salaries, an ownership stake in the
company, medical and dental insurance, time off, a great 401k
matching program, tuition assistance program, an employee volunteer
program, and a wellness program. In addition, you'll have the
opportunity to bolster your business knowledge, learning the ins
and outs of how successful companies operate and manage their
finances, giving you invaluable hands-on experience to help grow
your career!About the company:Western Alliance Bank is a wholly
owned subsidiary of Western Alliance Bancorporation. Alliance Bank
of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank,
First Independent Bank, and Torrey Pines Bank are divisions of
Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western
Alliance Bank company.Western Alliance Bancorporation is committed
to equal employment and will consider all qualified applicants
without regard to race, sex, color, religion, age, nation origin,
marital status, disability, protected veteran status, sexual
orientation, gender identity or genetic information. Western
Alliance Bancorporation is committed to working with and providing
reasonable accommodations for individuals with disabilities. If you
are an individual with a disability and require a reasonable
accommodation to complete any part of the application process
and/or need an alternative method of applying, please email
HR@westernalliancebank.com or call 602-386-2488. When contacting
us, please provide your contact information and state the nature of
your accessibility issue. We will only respond to inquiries
concerning requests that involve a reasonable accommodation in the
application process.-- Western Alliance Bancorporation
Keywords: Disability Solutions, Gilbert , Preferred Banking Manager Float, Executive , Chandler, Arizona
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