Store Manager (Bilingual)
Company: Community Choice Financial Family of Brands
Location: Mesa
Posted on: October 6, 2024
Job Description:
Overview: As a Store Manager, you will leverage your leadership
skills to coach, train, and guide your team to excel in their roles
and uphold our high-quality standards. Reporting to the General
Manager, you will serve as their right hand and run daily
operations in their absence. You will make a positive impact on
overall store performance by setting the example for account
management, marketing, and compliance all while providing an
unmatched customer experience in our high-velocity and fast-paced
environment. Responsibilities: Train, coach, and supervise store
team members to ensure adherence to quality standards, safety
procedures, and Company policies.Assess risk of financial
transactions, evaluate, and accurately process loan/pawn
applications, check cashing transactions and ancillary
products.Develop customer relationships and complete inbound and
outbound call campaigns daily to build new business, maintain store
profitability, and further brand loyalty and recognition. Maximize
customer success by offering ancillary products that fit their
needs.Maintain office security protocols and conduct proper opening
and closing procedures, including management of vault and cash
drawer.Oversee account management and recovery processes while
maintaining a focus on customer service to prevent loss and
charge-off accounts, including collection calls.Ensure a work
environment that upholds compliance with Company policies and
procedures, as well as local, state, and federal laws and
regulations. Conduct store audits, create reports, and compile
financial data to further ensure compliance of staff.Monitor and
maintain internal and external store appearance and cleanliness,
addressing basic facility needs and scheduling maintenance
services.Assist in running the store and day-to-day operations in
the absence of the General Manager.Work efficiently in a rapidly
changing and fast-paced environment and handle multiple challenging
tasks with ease to meet individual and team performance
standards.Maintain a full-time work schedule with regular,
in-person attendance, including weekends. A full-time work schedule
for this position includes, at a minimum, 40 hours per week.**Store
hours, schedules, and/or the minimum number of hours required for
this position may be subject to change by brand entity and at the
sole discretion of the Company. Speak with your recruiter for the
most up-to-date hourly requirements. Qualifications:
- High School Diploma or equivalent required
- Minimum one year of key holder, supervisory, and/or management
experience in retail, convenience store, grocery, financial or
service industry
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and
other systemsMust be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check
required (certain state and local applicant exemptions may
apply)Physical demands for this position frequently include: the
ability to remain in a stationary position, the ability to lift and
move up to 25 pounds, the ability to move about freely inside and
outside of the store, and the operation of mechanical controls,
such as a keyboard. -Preferred Qualifications and Skills
- Leadership in a sales or customer service-oriented
position
- Experience in retail, sales, or financial industry
- Bilingual English/Spanish is a plus and may be required for
certain locations What We Offer: Our Benefits Include**: -A
comprehensive new hire training program Access to a robust learning
management system, full of e-learning modules and training programs
to help boost your professional and personal developmentPerformance
based career advancementMultiple coverage choices for medical
insurance, all include free telemedicine and medical spending
account (HSA/FSA) optionsTraditional 401(k) and Roth 401(k)
Retirement plan with a generous Company match
programCompany-Sponsored Life and AD&D InsuranceVoluntary
benefits, including dental, vision, short-term and long-term
disability plans, accident, critical illness, hospital confinement
insurance, and even pet insurancePaid Time Off (Accrue 12 days per
calendar year plus additional days for each year of service after
the first year of employment)Diverse Culture and Inclusive
EnvironmentA relaxed, business casual dress code that includes
jeans and sneakers!**Based on current benefit offering, which is
subject to change with or without notice. Certain benefits are
subject to the terms and conditions of the governing plan documents
which should be consulted for additional details and eligibility
requirements. -About Us -With over 25 years of service, Speedy Cash
- is a trusted loan company that operates across 12 states and
specialized in tools to get our customers finances back on track.
Our products and services have evolved to meet the needs of more
than 10 million people in our stores, over the phone, and as an
online lender. We're steadfast in our commitment to help people
across the country get access to the short-term financial services
they need when they need it most. -The information contained herein
is not intended to be an all-inclusive list of the duties and
responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. - Requirements,
skills and abilities included have been determined to illustrate
the minimal standards required to successfully perform the
position. -Important: The Community Choice Financial - Family of
Brands will never ask you for banking or other payment information
at any point during the interview or hiring process, nor will we
conduct an interview via text message. Any official email
correspondence will come from the domains @ccfi.com, @titlemax.com,
or @titlemax.biz. In-store positions are in-person only. -The
Community Choice Financial - Family of Brands is committed to
providing an inclusive workplace free of discrimination based on
race, color, religion, sex, age, national origin, military status,
disability, pregnancy, sexual orientation, gender identity or
expression, genetic information or any other characteristic
protected by applicable law. Candidates of all backgrounds are
encouraged to apply. CCFI Companies, LLC is an equal-opportunity
employer. -
Keywords: Community Choice Financial Family of Brands, Gilbert , Store Manager (Bilingual), Accounting, Auditing , Mesa, Arizona
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